Once you place your order, you’ll receive a confirmation email right away with your order details.

If you don’t see it in your inbox, please check your spam or promotions folder or contact us, and we’ll be happy to assist you.

We can update your shipping address if your order hasn’t been shipped yet.

Please contact us as soon as possible through our contact form or email with your new address details.

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

Orders are usually processed within 3-4 business hours.

Delivery typically takes:

• 12 hours within Qatar
  

You’ll receive a tracking number once your order is shipped so you can follow it every step of the way.